4 KPIs to Improve Field Force Management Software

Someone has said it right that if you can’t measure it then you can’t improve it. 

In simple words, KPIs and metrics matter when you implement field force management software in your business. 

The Salesforce State of Service report says that 86% of the managers and stakeholders often encounter challenges to improve their operations with a field service executives. 

But if you know KPIs to improve field force management, it becomes easy to identify the bottlenecks and make well-informed business strategies. 

Find out four field service metrics that align with your strategic goals and might allow you to overcome field service management challenges in this blog post. 

4 KPIs to Improve Field Force Management Software 

Given below are the following KPIs through which you can improve field service team performance and promote their efficiency: 

• Service Utilization Rate 

The service utilization rate reflects the time-based productivity of each field executive. It also provides a breakup of employees’ activities during shift hours. 

You can know where your remote employees spend most of the time—on the clients’ site, travelling, taking breaks, or other. 

The percentage of employees’ precise working hours allows you to analyze the ways to improve on-field employees' efficiency and prevent time mischief. 

The best field force tracking software comes with innovative solutions like real-time monitoring solutions and attendance and leave tracking systems. With these advanced tools, you can track the actual punch-in and punch-out time for each executive. 

• Average Travel Time 

Tracking and optimizing the total time each employee spends travelling on a daily basis is highly beneficial. It not only helps you control additional fuel reimbursements and associated costs but also allows you to explore the route planning obstacles. 

You surely do not prefer to reimburse the travelling amounts to employees who spend most of their time on the roads rather than completing their assigned projects. 

Therefore, the best field force management software platforms provide an automatic route distance calculator to help you monitor the precise time and duration traveled by remote employees. 

• Customer Retention Rate 

According to the Zendesk reports, an organization can achieve 25% profitability if they boost their customer retention rate up to 5%. These metrics clearly highlight the need for measuring KPIs to improve their field force management.

It is indeed true that selling your brand USPs to existing customers is easier than approaching and acquiring new ones. Henceforth, an organization must allocate its field resources effectively to maintain a high customer retention ratio. 

Field force management software is an automation that enables you to allocate resources more efficiently. You can use the task management system of this advanced technology to assign bulk tasks and manage ad-hoc orders hassle-free. 

• Business Growth Rate 

The fourth KPI to improve field force tracking software is the overall business growth. You can calculate the growth rate for your organization with ease and determine the ratio between your business's present and previous period value. 

However, ensure that you pay close attention while calculating the growth rate for your business. The best field force management software platforms like TrackoField allow you to calculate the precise growth rate for your business. You can download auto-generated and accurate reports for different aspects through this software and optimize field force management. 

Tips to Consider While Choosing the Best Field Force Management Software 

The best field force management software is the ultimate solution to streamline your end-to-end business workflows. Thus, it is essential to compare and select the best field force management software platforms. Here are a few tips that you must consider while choosing the right solution for your business: 

• Ensure that you understand your field force management challenges clearly. Thereafter, compare the features of different softwares to ensure that you choose the one that can help you overcome these challenges. 

• Read the reviews of existing software users to determine their experience. Make sure that you also know about the customer support provided by the software provider. 

• Try to deploy a mobile-friendly field service management software in your business. This will increase the portability and enable your employees to access it anywhere at any time. 

• Invest in field force tracking software that provides customized and integration options to expand its use case. For example, choose the software that can be integrated with a payroll management software to simplify the HRMS and payroll process. 

• The last and the most important tip is to adhere to your company's financial budget carefully. Make sure that you select the best field force management software platform that provides robust features while squeezing in your budget. 

The Last Words 

A field force management system is a great solution for businesses that want to simplify their entire business operations. The above-discussed KPIs can help you improve the field force tracking software. But make sure that you choose the best field service management software for your business. Implement TrackoField in your agriculture business. Book your free demo today!